We strongly believe that the success of our business is founded on customer service. What our customers think of us and the way we look after them is important to us, and we feel blessed that so many of them take the time to leave regular reviews and ratings of our performance.
We decided to partner with the online review community Trust Pilot to handle all of our reviews, who help ensure that all feedback we receive, good or bad, is 100% genuine and unfiltered. We hope that this gives you the confidence to come and find out for yourself why so many hot tub owners chose MySpa to look after them again and again.
Well it has been a few days now since we took delivery of the tub and we both have to say you made the whole decision process so easy with a very informative and no pressure explanation of your product which you are passionate about, and now having it at home and using it, we can clearly see your passion is justified. From choosing the right tub for our needs, accommodating our requirements, to the delivery and install by your professional staff, was in our opinion second to none, do not change the way you do business and long will you thrive. Anybody considering a worry free quality hot tub, should look no further than ‘MySpa’.
We received our hot tub in January 2012 and are extremely happy with it. Of note are both the thickness of the shell and the efficiency of a spa built for our climate. It seems that your business is doing well and we couldn’t be happier for you and your staff. We love our hot tub and use it whenever we get the chance. Our four year old loves it too. All our friends and family are very impressed with the luxury spa received from MySpa. Thanks for making our hot tub dream become a reality!
I just wanted to let you know how impressed we are by the service that we received by yourself and your technician that came to our home. We are used to previous hot tub companies not showing, charging and arm and a leg, and not following up. We are so very happy with your company. Thank you so much for everything. I have already been referring you to some family and friends that also have hot tubs. We will continue to use you for years to come!
We bought one of the Innova spas from MySpaUK in May 2012. It has been a joy to run and use all year round. The InnovaSpa is one of the more economical spas at My SpaUK, but it certainly has all the main features, including robust Balboa jets. It is an enjoyable, comfortable spa. Andy, Laura, and Peter have provided great sales and service throughout; they are knowledgable experts on spas and spa maintenance. We were allowed to view the spas without any pressure, only friendly advice. Once the spa was expertly installed, we have had the best aftercare anyone could hope for, and great, friendly servicing. We recommend MySpaUK unreservedly.
Hi guys. Many thanks for getting the freeze line fitting to me so quickly. All fitted, hot tub refilled and running perfectly. Happy Days!
Many thanks for such an efficient service. Can’t wait to try my new spa tomorrow when it is hot! Best wishes to all at MySpa.
Many thanks to my-spa but particularly Dave for such a quick response to our issue with the spa, it validates our decision to go with a company that we considered would give us valued customer service.
Thank you for the easy and straightforward purchasing and installation of our Edison spa. We absolutely love it and have been using it non stop. Christmas Eve and Christmas morning with Buck’s Fizz were particular highlights! The colder the weather the better, there’s something special about being warm and toasty whilst there’s frost on the ground! All of your team where really helpful and I would highly recommend you. Thanks again.
I would like to say how glad we are that we purchased a Sundance Spa, the cost comparison to other alternatives was an issue but in reflection it shouldn’t have been! The quality of the product and service we have received to date has been first class. I am sure that the best decision was made some 18 months ago when we decided to go with Sundance and yourselves. We use our spa about 4 times per week for around an hour, we find early in the mornings are as enjoyable as the evenings. Our friends and family were curious possibly unsure at first but now cant wait to get in when they visit. I wish you both every success in the future.
Quite simply the best spa people in the business Purchasing a spa is a big decision however I had no doubts about purchasing from MySpa. A family run business by genuine people who are passionate about their trade. I have used MySpa for many years now and purchased my second spa from them in 2014. The service is always excellent and their advice is always free. I would thoroughly recommend Andrew, Laura, Peter and the team to anyone interested in buying a spa or purchasing chemicals and accessories, you will not be disappointed.