Installing a new Spa or SwimSpa for you is only the first step. MySpa was founded on aftersales care, we owned service vans before we opened a shop! Now, our team of trained professionals are always on hand to help you get the most out of your investment, making hot tub or swimspa ownership exactly as it should be, worry free.
Has your Hot Tub or Swim Spa broken down?
Our Breakdown Response team is on hand to help. Book a call out today and we will arrange for one of our factory trained technicians to visit your spa to diagnose the fault and advise on the cost of repair. Our Call Out fee includes travel within a 30 mile radius of the shop for one visit and 30 minutes on site to diagnose your problem. Additional time on site is charged at an hourly rate and a cost breakdown of any parts required will be given where possible before repair work commences. Our Hot Tub engineers are happy to work on most major brands where parts are readily available.
* Please note: Call Out Fee payment will be taken on booking your visit, and is non refundable once the engineer has visited your house.
Is your Hot Tub Service up to date?
Just as with cars and other large machinery, most reputable hot tub manufacturers recommend an annual service to ensure that your Swim Spa or Hot Tub is operating safely, efficiently and at peak performance. We offer a range of Service options to suit your needs, carried out by our factory-trained technicians. Regular servicing can help prevent untimely breakdowns and nasty repair bills by identifying potential problems early. Professional detailed deep cleaning of your spa ensures the prevention of bacterial build up and keeps your spa protected against the elements, looking as good as new into the future. Your spas pipework should be stripped of Biofilm twice a year and mechanical and electrical components inspected and tested annually to ensure you can relax with peace of mind that your tub is in great shape.
Our comprehensive hot tub service includes: –
- A detailed inspection of all mechanical and electrical hot tub components
- Adjustment of working components to improve and maintain performance
- Seals checked and unions tightened
- A detailed hot tub inspection report – including a costing for any recommended repair work.
Our Wash and Valet Plus includes: –
- A deep cleansing gel run through the spas pipework to break up and remove Biofilm harbouring bacteria.
- A complete water change and re-balancing of chemicals.
- All surfaces cleaned and polished to restore and protect against the elements.
- Equipment bay hoovered and equipment cleaned
Would you just like us to take care of all of your regular hot tub maintenance and spread the cost?
MySpa Club membership is the best and most popular way to enjoy your hot tub and relax, knowing that we are looking after it for you! Tailored service and valeting packages ensure you continue to get the best from your spa whilst at the same time keeping long-term maintenance costs to a minimum and most importantly, freeing up more of your precious down time.
Exclusive membership benefits include discounted filters, chemicals and spare parts, priority breakdown response and much more.
Hot Tub Repairs
Factory trained hot tub engineers provide a repair service for most makes of hot tub. MySpa’s team of specialist hot tub engineers have decades of experience servicing and repairing almost all makes of hot tub. We now also have access to a huge range of spare parts from Balboa, Gekko, Waterways and many more, from our pumps to control panels and jets to printed circuit boards.
For any repair enquiries please call 01530 460 643 to speak to one of our engineers.
Chemicals & Accessories
We have an extensive range of hot tub chemicals available from our local MySpa Shop. Along with help and advice from industry trained staff, we aim to provide you with the right water maintenance regime for you, using the best chemicals on the market.
Hot tub chemicals as well as filters and accessories for all makes of hot tub are also available 24 hours a day 7 days a week from our online store.
To speak to an adviser please call 01530 460 643.